Terms of Service
Last updated: May 22, 2026
These Terms of Service (the “Terms”) govern your access to and use of the LookStaged website at lookstaged.com, our applications, and the related services we provide (collectively, the “Service”). The Service is operated by LookStaged (“LookStaged,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms and acknowledge that you have read our Privacy Policy. If you do not agree to these Terms, do not use the Service.
Please read Section 16 (Dispute Resolution) carefully. It requires most disputes to be resolved through binding individual arbitration and waives your right to a jury trial and to participate in class actions, subject to your right to opt out.
1. Acceptance of Terms
By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to these Terms on behalf of yourself and any organization you represent. If you are using the Service on behalf of a company, brokerage, or other organization, you represent that you have the authority to bind that organization to these Terms, in which case “you” refers to that organization.
2. Eligibility
- You must be at least 18 years old and able to form a legally binding contract.
- You must use the Service in compliance with these Terms and all applicable laws.
- The Service is not directed to anyone under 18, and we do not knowingly permit minors to create accounts.
3. Description of the Service
LookStaged provides AI-powered virtual staging and interactive staging tools for real estate professionals. The Service allows you to upload photos of properties, generate digitally staged designs of those spaces, publish interactive listing pages, and capture leads from prospective buyers and visitors. We may add, change, or remove features of the Service from time to time.
4. Accounts, Teams, and Organizations
- You must provide accurate and complete information when creating an account and keep it up to date.
- You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
- You must notify us promptly at hello@lookstaged.com of any unauthorized use of your account or any other breach of security.
- If your plan includes team or brokerage features, an account administrator may invite, manage, or remove members and may access, modify, or control content and settings within the organization. We are not responsible for actions taken by your organization's administrators or members.
- You may not share, sell, or transfer your account or access credentials to anyone else except as expressly permitted by your plan.
5. Acceptable Use
We grant you a non-exclusive, limited, non-transferable, and revocable right to use the Service for your personal or internal business purposes. You agree not to:
- Use the Service for any unlawful, deceptive, or fraudulent purpose;
- Upload photos or other content you do not own or have the right to use;
- Misrepresent virtually staged or AI-generated images as actual, unaltered photographs, or use them in a way that violates MLS rules, advertising regulations, or applicable real estate disclosure laws;
- Reverse engineer, decompile, or attempt to extract the source code or models behind the Service;
- Use automated tools (bots, scrapers, crawlers) to access the Service or exceed reasonable request rates;
- Use the Service, our outputs, or our content to train, develop, or improve any machine-learning or AI model without our written permission;
- Copy, modify, distribute, or create derivative works from the Service except as expressly permitted;
- Interfere with, overburden, or disrupt the Service, its servers, or its security;
- Upload viruses or malicious code, or attempt to gain unauthorized access to any system or data;
- Impersonate any person or entity, or harvest personal information about others;
- Use the Service to send spam or to harass, abuse, or harm others.
We may investigate and take appropriate action, including removing content or suspending or terminating accounts, for any violation of these Terms.
6. Your Content and License
- You retain ownership of the photos, listings, and other content you upload to the Service (“Your Content”).
- You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, and process Your Content as necessary to operate, provide, secure, and improve the Service, including by sharing it with the third-party providers described in Section 12.
- Generated designs are provided for your use in marketing the relevant property and your real estate services.
You represent and warrant that:
- You own or have all necessary rights, licenses, and consents to upload Your Content and to grant the license above;
- You have obtained any required consent from individuals who appear in or can be identified from Your Content;
- Your Content does not infringe any third party's intellectual property, privacy, or publicity rights and does not violate any law;
- Your Content does not contain unlawful, defamatory, obscene, hateful, or otherwise objectionable material, and does not include personal information of children under 13.
We claim no ownership over Your Content, and you are solely responsible for it and for the consequences of uploading, publishing, or sharing it.
7. AI-Generated Output
- The Service uses artificial intelligence (including third-party models such as Google Gemini) to generate staged designs and other output (“Output”). As between you and us, you own the Output you generate, subject to the rights of any underlying third-party content and these Terms.
- Output is generated automatically and may be inaccurate, may not reflect the true condition, dimensions, or features of a property, and may contain errors or artifacts. You are responsible for reviewing all Output before using or publishing it and for ensuring it is accurate and appropriate for its intended use.
- When you use Output in listings, advertisements, or marketing, you must clearly disclose that images are virtually staged or digitally enhanced where required by MLS rules, law, or professional standards.
- Because of the nature of generative AI, Output may not be unique and similar Output may be generated for other users.
8. Intellectual Property
- The Service, including its software, models, designs, branding, and all related intellectual property, is and remains the property of LookStaged and its licensors. Nothing in these Terms grants you any right in our intellectual property except the limited license to use the Service.
- If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without any obligation to you.
- We may collect and use technical and usage data about how the Service is accessed and used to operate, secure, and improve the Service and our other products, and we may share de-identified or aggregated data with third parties.
9. Leads and Data Processing
When visitors submit their information through your interactive listing pages or lead-capture forms, that lead information is collected and made available to you as the listing agent. With respect to that lead information, you act as the controller (or business) and we act as your service provider or processor, handling the data on your behalf and on your instructions.
As the agent, you are responsible for:
- Providing any required privacy notices to your leads and obtaining any consents needed to collect and use their information;
- Handling lead information in accordance with applicable privacy and marketing laws (including consent requirements for calls, texts, and emails);
- Responding to privacy requests from your leads; if a lead contacts us directly, we may direct them to you.
We will not retain, use, or disclose lead information except to provide the Service to you, as permitted by these Terms and our Privacy Policy, or as required by law.
10. Subscriptions, Billing, and Payments
- Paid plans and listing activations are billed through our third-party payment processor, Stripe. By providing a payment method, you authorize us and Stripe to charge the applicable fees, including recurring subscription fees, until you cancel.
- Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date.
- You may cancel your subscription at any time through your account; cancellation takes effect at the end of the current billing period.
- Except where required by law, all fees are non-refundable, and no refunds or credits are provided for partial billing periods, unused listing activations or designs, or downgrades.
- We may change our pricing or plans; we will provide at least 30 days' notice of price changes that affect your existing subscription, and changes take effect on your next renewal.
- You are responsible for all applicable taxes, and you must keep your payment information current. If a charge fails, we may suspend or downgrade your access.
11. Communications and Text Messaging
By creating an account or providing your contact information, you consent to receive communications from us related to the Service, including account, transactional, and security messages by email and, where you provide a phone number, by text message. We may also send marketing communications, which you can opt out of at any time by following the unsubscribe instructions or contacting us at hello@lookstaged.com. Message and data rates may apply. You agree that electronic communications satisfy any legal requirement that communications be in writing.
12. Third-Party Services
We rely on trusted third-party providers to deliver the Service, including:
- Google Firebase / Google Cloud: data storage, authentication, and backend infrastructure;
- Google Gemini: AI image generation;
- Stripe: payment processing;
- Vercel: hosting and analytics.
The Service may also contain links to third-party websites or services we do not control. Your use of any third-party service is subject to its own terms and privacy policies, and we are not responsible for it.
13. Copyright and DMCA Notices
We respect intellectual property rights and will respond to clear notices of alleged copyright infringement. If you believe content on the Service infringes your copyright, please send a notice to hello@lookstaged.com that includes: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the Service; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on their behalf. We may remove infringing material and terminate the accounts of repeat infringers.
14. Disclaimer of Warranties
THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. To the maximum extent permitted by law, we do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any Output will be accurate, reliable, or fit for your intended use. You use the Service at your own risk.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOKSTAGED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16. Indemnification
You agree to defend, indemnify, and hold harmless LookStaged and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms or any law; (d) your infringement of any third party's rights; or (e) your handling of lead information.
17. Dispute Resolution; Arbitration; Class Action Waiver
Please read this section carefully. Except for the matters described below, you and LookStaged agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court.
- Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property rights.
- Arbitration rules. Arbitration will be administered by JAMS under its applicable rules (the Streamlined Arbitration Rules for claims under $250,000, otherwise the Comprehensive Arbitration Rules), and is governed by the Federal Arbitration Act. The arbitration will take place in California, or you may elect to participate by phone, video, or written submissions.
- Jury trial waiver. You and LookStaged waive any right to a trial by jury.
- Class action waiver. You and LookStaged agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
- Opt-out. You may opt out of this arbitration agreement by emailing hello@lookstaged.com within 30 days of first accepting these Terms, including your name, the email on your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
This Section 17 survives termination of your relationship with LookStaged.
18. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration, you and LookStaged agree to submit to the exclusive jurisdiction of the state and federal courts located in California.
19. Suspension and Termination
We may modify, suspend, or discontinue the Service, or suspend or terminate your access, at any time, with or without notice, including for violations of these Terms. You may stop using the Service at any time. Upon termination, your right to use the Service ends, and provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.
20. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and may notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
21. General
- You may not assign or transfer these Terms without our prior written consent; we may assign them freely.
- If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
- Our failure to enforce any provision is not a waiver of our right to do so later.
- These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
- California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
22. Contact
For questions about these Terms, please contact us at: hello@lookstaged.com